Partner Terms

Mindwell Partner is operated by Mindwell World LLC. These terms govern professional use of partner.mindwell.ai, including claiming and managing listings, verification, badges, and related paid services. By creating or using a Partner account or purchasing these services, you agree to these terms. If you act for a practice or organization, you must have authority to bind it.

The Find Terms also apply when you use the public directory. These Partner Terms control professional account and badge matters if the two conflict. A specific written agreement with Mindwell controls any matters it expressly replaces. Product privacy notices and our Cookies & Storage policy explain how information and browser storage are handled.

You must be an adult authorized to represent the professional or practice you claim. Keep your access secure and your contact details current. Do not share credentials with an unauthorized person or claim a profile you do not have permission to manage.

Provide truthful, current, and supportable information about your identity, credentials, services, locations, fees, insurance, and availability. Promptly correct errors and notify us of changes that affect your eligibility, including expired, suspended, restricted, or revoked credentials. Do not misrepresent your qualifications, practice location, or authority to provide services in a jurisdiction.

We may request evidence, check relevant sources, require corrections, or decline a claim or listing. Publication, ownership of a listing, verification approval, and paid-service eligibility are separate decisions. A subscription or an approved claim does not automatically establish the others.

The Verification Badge and Accepting Clients Badge both require honest participation and continued eligibility, including any applicable subscription requirements. Payment does not authorize a misleading badge, guarantee approval, or prevent a later review or revocation. Do not transfer a badge to another person or practice, falsify its appearance, or imply that it applies to services or credentials that were not reviewed.

Verification: Submit authentic information and documents, cooperate with reasonable review requests, and promptly report relevant changes. Verification reflects the checks described for that service; it is not a clinical quality rating, an endorsement, or a guarantee of professional competence or outcomes. We may reassess verification or require updated evidence.

Accepting Clients: Enable this status only when your practice genuinely has capacity to consider new clients for the services and locations represented. Keep any limits accurate and update the status promptly when capacity changes. Do not advertise an opening solely to collect leads for an unavailable service, an undisclosed waiting list, or another practice. You retain professional discretion to assess suitability and are not required to accept every inquiry.

Turning off availability is separate from canceling a paid subscription. Manage billing separately through the cancellation options provided with your subscription.

The Verification and Accepting Clients products provide their respective badge benefits while your profile remains eligible. They do not purchase a fixed visual design, screen location, search position, or amount of exposure. A badge does not need to appear in every view or on every device to remain part of your eligible listing.

We may change how badges are styled, labeled, positioned, explained, or used in browsing and discovery. Search, matching, filters, layout, and the way visibility benefits are delivered may also evolve. Ordinary presentation changes do not remove an eligible badge entitlement. Material reductions to a paid service are addressed under Service Changes below.

Directory results may differ between searches, people, and visits. We do not promise disclosure of our ranking formulas, weights, experiments, or anti-abuse signals, except where legally required. Paid badges may influence presentation or visibility, but do not guarantee a particular position, impressions, inquiries, appointments, clients, or revenue.

Use Partner and Find in good faith. You must not:

• Harass, threaten, discriminate unlawfully, impersonate others, send spam, or misuse someone else's personal information.
• Submit forged credentials, misleading claims, false availability, deceptive profile information, or knowingly false complaints.
• Create duplicate or misleading listings, false locations, fake accounts, fabricated inquiries, clicks, favorites, reviews, or other activity to manipulate visibility or trust.
• Coordinate with others, hire a service, or use automation to manufacture engagement, manipulate results, or undermine another professional's listing.
• Bypass access controls, evade restrictions through another account, interfere with the service, or exploit a vulnerability.
• Harvest directory information or use it for prohibited outreach or reuse under the Find Terms.

Ordinary profile improvements, truthful sharing, and accurate responses to available profile fields are permitted. These rules do not prohibit honest criticism, truthful reviews, lawful complaints, or good-faith reports of problems.

You retain rights in content you provide. You grant Mindwell a nonexclusive license to host, reproduce, format, and display that content as needed to operate your listing, provide the service, and show links or previews of your public profile. You must have permission to use submitted photos, biographies, and other material. We do not claim ownership of your professional identity or public facts.

Submit only information appropriate for a public professional listing or the specific review requested. Do not upload client records, therapy notes, or unnecessary sensitive personal information. Share any requested review documents only through the designated process.

You operate independently of Mindwell and remain responsible for licensure, professional standards, lawful advertising, services, informed consent, fees, and your own privacy practices. Mindwell provides discovery and account tools, not healthcare or an emergency service. Contact, scheduling, treatment, and payment for your professional services occur directly with you or the services you choose. A listing or badge does not create an employment, agency, referral guarantee, or clinical relationship with Mindwell.

Review the price, currency, taxes, billing interval, renewal terms, included benefits, and any refund conditions shown before you purchase. A recurring subscription renews as disclosed at checkout until canceled. Use the billing or payment-provider cancellation options supplied with your subscription; contact [email protected] if you cannot access them. Cancellation takes effect as stated in the cancellation confirmation and applicable law.

A free period does not waive review requirements or guarantee a badge. An eligible early-adopter offer covers only the Verification service described when enrolling; Accepting Clients is a separate optional purchase. The offer's eligibility, start and end dates, and any paid renewal must be disclosed before enrollment. Do not use additional accounts or listings to repeat an offer you are not eligible to receive.

Price changes apply prospectively with notice before they affect a renewal and an opportunity to cancel. Refunds and treatment of a declined review are governed by the conditions disclosed before purchase and applicable law, together with the Service Changes provisions below. These terms do not turn an undisclosed charge or renewal into an authorized one.

We may correct, hide, or remove content or listings; pause, deny, or revoke either badge; require additional review; or limit, suspend, or terminate Partner access or features when reasonably needed to address inaccurate information, loss of eligibility, suspected fraud or manipulation, nonpayment, a breach of these terms, security concerns, risks to users, or legal obligations.

Payment or previous approval does not exempt you from these measures. We may act immediately where delay could cause harm or compromise an investigation. Otherwise, where appropriate, we will provide notice and an opportunity to correct the issue. We may withhold details that would expose another person's information, undermine security or anti-abuse measures, or breach a legal obligation.

You may request a review or submit corrective evidence by contacting [email protected]. Reinstatement depends on resolving the issue and meeting current requirements. A restriction does not itself authorize new charges or override refund rights. Ending account access does not necessarily remove accurate public professional facts from a directory listing; contact us about listing corrections or removal requests.

We may introduce, modify, limit, or discontinue features as the platform develops, including workflows, eligibility requirements, and account options. The presentation flexibility described above does not permit us to silently replace a purchased badge service with a materially different service during a paid period.

For a material reduction to a paid service, we will provide reasonable advance notice and explain your cancellation options, unless urgent security, safety, or legal needs require earlier action. If we discontinue or materially reduce a prepaid service during its paid period for reasons unrelated to your breach or loss of eligibility, you may end that affected service and receive a refund for its unused prepaid portion. Additional rights required by law remain available.

We work to keep Partner available, but do not guarantee uninterrupted operation or error-free information. To the extent permitted by law, the service is provided as available without a promise of business or clinical results. Nothing here excludes rights, remedies, or responsibilities that cannot legally be excluded.

The date above identifies this version. We may update these terms as the service changes. We will give reasonable notice of material changes through the service or your account contact details, and request further agreement where required. Changes do not retroactively authorize previously prohibited conduct or remove accrued rights.

If you do not agree to a change, stop using the affected service and cancel any applicable renewal. Existing payment obligations and applicable cancellation or refund rights still apply. For questions, corrections, or a review of an account or badge decision, contact [email protected].